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Support Specialist, Managed Digital Transformation

Location: Chicago, IL, United States
Date Posted: May 13, 2024

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Description

Impact is hiring a Support Specialist for our nationally ranked Best and Brightest Workplace!
 
This is an entry level role and a great opportunity to break into the field of emerging technology. The Business Applications Support Specialist is an important part of our Managed Digital Transformation post sales team. The post sales team is responsible for managing the implementation activities along with the support services for our clients. As a Business Applications Support Specialist, you will be focusing on customer related issues/tickets and escalating when needed. This individual will be an effective communicator and have a passion to work with our clients to understand their business processes.
 
Responsibilities
- Support our customers and internal sales team with technical inquiries by telephone, and email 
- Diagnose and resolves basic and more complex customer issues
- Provide technical guidance for customers
- Develop and implement solutions for our Document Management software and Business Process Automation software based on requirements given
- Investigate problems and common errors using resources, technical tools, and any other means necessary
- Keep track of common issues and ensure proper documentation of issues
- Perform and lead training of our Document Management software
 
Things We Are Looking For
 
The ideal candidate will be a self-driven and organized problem-solver and have a passion for learning new technology and understanding business processes. A Support Specialist will learn our different software solutions with the goal of becoming an implementor or developer of one of the four software platforms. 
 
Desired Skills:
- Business or MIS/Computer Science Degree (or necessary training of equivalent nature)
- Excellent understanding in Microsoft Windows operating systems (Windows 10, Windows Server 2012 R2, Windows Server 2016, Windows Server 2022)
- Excellent understanding of databases (MSSQL, MySQL)
- General programming and development proficiencies (.NET, C#, JavaScript, Web Services, HTML, etc)
- Strong customer service communication and skills
- Knowledgeable in General Network Infrastructure
- General PC/Software Troubleshooting Ability
- Knowledgeable in business processes
- Strong communication skills
- High degree of self-motivation
- Ability to work on your own initiative and as part of a team
- Results oriented
 
Benefits 
- Competitive annual salary based on experience
- 20 days of PTO
- 12+ paid holidays
- 7 Paid Sick Days
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) discretionary match & retirement plans
- Continued education reimbursement
- On-going training & development opportunities
 
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