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Account Director

Location: Chicago, IL, United States
Date Posted: Apr 10, 2024

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Join Our Team as an Account Director at Impact, a Nationally Recognized Best and Brightest Workplace!

The Account Director plays a critical role in the client relationship, acting as a strategic partner to our client as well as our internal creative & development teams. Our approach to client relationships is through being a trusted partner in helping to understand and guide brands and marketing efforts to businesses.

In this role, you are responsible for providing mentorship to a team of Account Supervisors and Executives. You will lead the translation of clients business challenges or needs to actionable brand/marketing strategies and oversee the day-to-day communication with clients. The Account team will be held accountable to manage the full delivery of the scope of work with standards of quality and accuracy within timelines and on budget.

You will be responsible for profitability for all our accounts and represents the Agency at the community level. The Account Director is the person to whom the Account Supervisor and Account Executives look for support, guidance, and counsel.

About Impact's Managed Marketing Division:At Impact, we take pride in being a full-service agency that caters to all our clients' marketing needs. When you become an Impact client, you gain access to our entire team of creative minds, strategic thinkers, and insightful analysts. We kickstart our client engagements with a comprehensive strategic plan tailored to their unique goals. As our clients' goals and needs evolve, rest assured that we possess the skills, experience, and services to meet their evolving requirements.

Our Comprehensive Solutions Include:

- Website Design & Development
- Automation
- Content Marketing
- Photography and Video
- Digital Branding
- Market Research & Analysis
- Paid Media & Paid Search
- App Design & Development
- Business Consulting


- Overall growth and development of accounts
- Meet profit goals on each account
- Maintaining a high level of performance of the account team
- Pro-actively engages with internal team and clients on projects to mitigate issues, respond to clients in atimely manner and resolve issues that arise
- Being sufficiently informed and personally involved, ensuring sound planning, good service and a solid
client/agency relationship
- Plans, develops, and defends budget recommendations, work goals, measurements, and training
requirements necessary to provide both quality and profitable service to clients
- Assigns duties, goals, and supervises the account service staff in the local market
Things We Are Looking For:

- 5+ years agency experience
- Prior experience in an Account Director role or a role of similar responsibilities
- Demonstrable experience in negotiation and meeting client requirements
- Solid understanding of budgeting and reporting on progress
- Working knowledge of MS Office and/or relevant software
- Strong communication and interpersonal abilities with aptitude in fostering long-term relationships
- 20 days of PTO.
- 12+ paid holidays.
- Flexible Sick Day Policy.
- Paid Parental Leave.
- Comprehensive Health, Disability, Life, Dental, and Vision Plans.
- 401(K) discretionary match & retirement plans.
- Continued education reimbursement.
- Ongoing training & development opportunities.
Join us at Impact, and be a part of our dynamic, innovative team!
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